Shipping policy
We're excited to send your Chiikawa favorites your way! Please review the information below before placing your order.
Before You Order (EU Customers)
From 1 July 2026, the European Union introduced new import regulations for low-value parcels.
- A €3 customs duty will now apply to eligible shipments delivered to the following countries:
Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden.
The charge will be shown during checkout where applicable.
Orders placed before 1 July 2026 will not be affected.
Where We Ship & Fulfillment
We currently ship to most countries worldwide. Your order will be dispatched from one of our fulfillment centers based on your location and item availability:
-
Japan: For customers in Japan and select JP-exclusive products.
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Hong Kong & China: International orders (US, CA, AU, EU, and Rest of World).
Military Addresses: Please note that we cannot deliver to APO, FPO, or DPO military addresses. If one of these addresses is entered during checkout, we may need to cancel the order before dispatch.
Dispatch Time
After your payment has been confirmed, we'll prepare your order as quickly as possible.
- In-stock items: usually dispatched within 1–7 business days.
- Pre-order items: shipped once inventory arrives.
If your order contains both in-stock and pre-order products, we'll normally ship everything together once all items are available.
Delivery Estimates
Once your parcel has been dispatched, estimated delivery times are:
Delivery times are estimates only and may vary due to customs inspections, public holidays, weather conditions, or courier delays.
Oversized Plush Delivery
Some larger plush products require special handling.
Orders containing:
- Giant Plush products
- Two or more 50 cm plush toys
will be transported by sea freight
Shipping Schedule
Orders confirmed before Wednesday (23:59 GMT+8) are generally loaded for shipment during the same weekend.
Orders received after the weekly cut-off will be included in the following week's shipment.
Tracking Updates
Sea freight orders receive two tracking numbers.
The first confirms that your parcel has been loaded for international transport.
When the shipment reaches your destination country, you'll receive a second tracking number from the local delivery company (such as DHL, UPS or FedEx) so you can follow the final stage of delivery.
Shipping Charges
Shipping fees are automatically calculated during checkout according to your destination and parcel size.
Where applicable:
- Taxes are already included in our product prices.
- EU customs duty will be added separately during checkout.
- Any shipping charges will always be shown before payment.
Packaging
To help protect larger plush toys during transportation, plush products measuring 25 cm or above may be compressed using vacuum packaging.
After opening the package, the plush will naturally regain its original shape over time.
If Something Goes Wrong
Please inspect your parcel shortly after it arrives.
If you receive an incorrect item, a damaged product, or believe part of your order is missing, contact us within 48 hours.
To speed up the process, please include:
- Your order number
- Photos of the item and shipping box
- An unboxing video whenever possible
We'll review the case and work with you to provide an appropriate solution.
Customs & Address Information
International parcels may occasionally be selected for customs inspection, which is outside our control and may extend delivery times.
Please double-check your shipping address before completing your order.
If a parcel is returned because of an incorrect or incomplete address, additional shipping charges may apply before we can resend it.
Need Help?
Questions about shipping are always welcome.
Our team usually replies within 72 business hours.
Thank you for supporting Chiikawa Hub. We hope your new companions arrive safely and bring a little extra happiness to your day.