Returns & Refunds

We want you to shop with confidence at Chiikawa Collection. Every item is carefully inspected before it leaves our warehouse. If something isn't right, please let us know and we'll work with you to find a suitable solution.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

• Remain unopened and unused.

• Be returned in its original packaging with all labels and accessories included.

• Be in resalable condition without any damage or signs of handling.

For hygiene, quality assurance, and collectible value, we are unable to accept returns for products that have been opened or used.

Items That Cannot Be Returned

Returns are not accepted for:

• Opened blind boxes or mystery items

• Opened collectible products

• Clearance or sale items

• Gift cards

• Complimentary promotional items

Order Cancellations

Orders may be cancelled before they are dispatched.

Once payment has been processed, approved cancellations will incur a 10% administration fee to cover payment processing and operational costs.

After an order has been shipped, it can no longer be cancelled.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A brief description of the issue

• Photos showing the product and its packaging

After reviewing your claim, we'll arrange an appropriate resolution, which may include a replacement, refund, or store credit.

Shipping Information

Please ensure your shipping details are accurate before completing your purchase.

If a parcel is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order is sent again.

If a delivery is refused or cannot be completed, any refund issued may be reduced by applicable shipping and restocking fees.

Refund Processing

Once your returned item has been received and inspected, we'll send you an email confirming the outcome of your request.

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, processing typically takes 3-5 business days after the refund has been issued.

Need Assistance?

If you have any questions regarding your order or this policy, we're happy to help.

Email: support@chiikawacollection.com

Customer enquiries are typically answered within 1–2 business days.

Thank you for choosing Chiikawa Collection.